Dell Company Walk-In Drive 2020:

Job role: Technical Support Engineer
Qualification: Any Graduate
Stream: All Branches Eligible
Job Type: Walk-in Drive

Fresher Can Apply



Dell Freshers Recruitment As Software Engineer: Dell is a collective of customer-obsessed, industry-leading visionaries. At our core are a commitment to diversity, sustainability, and our communities. We believe in working together to build a brighter future, celebrating the entrepreneurial spirit that lives inside us all, and marrying innovation with action. Dell is proud to offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.










Company Name:Dell India                                                     
Company Website:www.dell.com
Job Role:Technical Support Engineer
Walk-IN Date9-11 March 2020.
Exp Needed:0 to 4 Years Exp.
Job Location:Gurgaon, Haryana INDIA
          
                         

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Job Title: Technical Support Technician
Dell provides the technology that transforms the way we all work and live. But we are more than a technology company we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can't wait for you to discover this for yourself as a Technician, Technical Support on our Technical Support team in Gurgaon.
Role Overview: Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software
Role Responsibilities
  • Responsible for providing telephone support for customers on the operation or maintenance of Dell products.
  • Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
  • Responsible for Out of warranty and In warranty solution sales.
  • Performs work in accordance to standardized policies and procedures.
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
  • Documents problems in the support solution database for diagnostics and solution implementation.
  • Ensure proper escalation procedures are followed.
  • Responsible for customer satisfaction through effective handling of customer problems.
  • Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.
Requirements
  • 0 to 4 years of relevant work experience required.
  • Undergrad with 1 year of International Call Center Voice experience.
  • M.Tech is not eligible.
  • Should be willing to work in shifts in a 24 x7 work environment
  • Excellent telephone soft skills & thorough telephone functional skills
  • Ability to handle stressful situations.
  • Ability to deal professionally with irate customers.
Preferences
  • Good Knowledge of PC Hardware/Software for desktop & portable systems
  • Any relevant Certification/Technical Qualification
Interview Date: 9th & 11th March
Timings : 12:00pm to 3:00pm
Interview Venue: Dell International Services, Vipul Tech Square, Sector – 43, Near Sector 42-43 rapid metro station, Gurgaon – 122002
Abhishek Sharma

**Note – Please carry a resume & valid Govt. ID proof

    Qualifications:

    All Graduates (All Branches eligible).


                          
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